Friday 8th March
| 09:00 - 10:00 |
TAG Service Excellence – The TAG Touch Caroline Caden, TAG Aviation & David Young TAG Global Training |
| 10:00 - 10:15 | Refreshment Break - The Windsor Lounge |
| 10:15 - 11:45 |
Flower Demonstration Donna Willingham, The Country Garden Florist |
| 11:45 - 12:45 |
Well Being Presentation Hannah Lammiman, My Silver Lining |
| 12:45 - 13:45 | Lunch - Hotel Restaurant |
| 13:45 - 15:00 |
In-flight Food Demonstration James Hagan, Skandl |
| 15:00 - 15:15 | Summary by Caroline Caden |
| 15:15 | Refreshment Break and Farewell |